Return Policy

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a return and receive a full refund—no hassle, no stress.

To begin a return, simply contact us at contact@whiteoakretail.co.uk or via our contact form within 30 days of delivery and provide your proof of purchase. We’ll issue a return label and guide you through the process.
Please use the return label provided so we can process your refund smoothly.

You can return your item used or unused as part of our money-back guarantee.
A receipt or proof of purchase is required.

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect so we can make it right.

We cannot accept returns on sale items or gift cards.

The fastest way to get what you want is to return the item and then place a new order once your refund is processed.

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.
This legal cooling-off period is separate from our 30-day guarantee.

Once we receive your return, we’ll refund your original payment method within 10 business days.
Please note that bank processing times may vary.
If more than 15 business days have passed since we approved your return, please contact us.